Customer Marketing Manager (12 month contract)

Department: Marketing

Employment Type: Fixed term_contract

Location: London, UK

What to Expect

We’re looking for a Customer Marketing Manager to join our team on a 12-month maternity cover contract. This is a commercially critical role, directly supporting revenue growth by driving adoption, retention, and upsell across our customer base.

You’ll design and deliver programmes that increase customer value, surface expansion opportunities, and help Sales and Customer Success teams hit renewal and upsell targets. From advocacy campaigns and reference programmes to customer events and product communications, you’ll make sure our customers are not just satisfied but actively growing with Amplience.

Key Responsibilities

Develop and execute a customer marketing strategy focused on adoption, retention, and expansion.
Partner with Customer Success and Sales to identify upsell opportunities and build targeted campaigns that accelerate growth.
Build strong advocacy with customer references, case studies, and success stories that directly support new business and expansion deals.
Lead customer communications and lifecycle campaigns, ensuring customers are fully informed and engaged with the platform.
Drive participation in Amplience customer community and advisory programmes, creating champions who influence revenue opportunities.
Track and report on customer marketing impact against revenue goals, including renewals, upsell pipeline, and influenced revenue.

Skills Knowledge and Expertise

Proven track record in customer marketing or lifecycle marketing within a B2B SaaS environment, with clear revenue impact. Experience in e-commerce welcome but not required.
Strong commercial acumen and experience collaborating with Sales and Customer Success teams.
Skilled in developing content that supports pipeline creation and deal progression and using mar tech (HubSpot, Salesforce, LinkedIn Campaign Manager, Monday.com all a must)
Excellent communicator, confident in building relationships with senior stakeholders inside customer organisations.
Highly organised, results-driven, and motivated by measurable business outcomes.

Benefits

💼 Core Financial Benefits

Pension Scheme

· Auto-enrolled after 3 months' service

· Salary sacrifice scheme to maximise tax efficiency

· 5% employee contribution, matched by 5% from Amplience

· Pension broker: Titan Group (offers financial advice)

· Pension provider: Aegon (moved from Aviva in 2024)

🧘‍♂️ Time Off & Leave

Annual Leave

25 days paid holiday as standard

Sick Pay

· Up to one month’s full pay per calendar year (at company discretion, with medical certificate)

Study Leave

· 5 days for employees on accredited long-term courses (12+ months)

Birthday Leave

· One paid day off during your birthday month

Company-Wide Recharge Days

· One day off per quarter for the whole business – rest, recharge, and reset

🧑‍💻 Flexible Working

· All roles are laptop-enabled

· Working arrangements agreed with your line manager

· Freedom Fridays: Finish early on Fridays to support work-life balance (full-time employees only)

🎁 Additional Perks

Holiday Buy Scheme

· Purchase up to 5 extra days per year, repaid through salary deductions

Cycle to Work Scheme

· Save on bikes & accessories via tax-efficient payments (Blackhawk Network)

Tech Scheme

· Purchase tech items and spread the cost over 12 months via salary deduction (Blackhawk Network)

Season Ticket Loan

· Advance loans available for travel tickets, repaid via payroll

Charity/Volunteer Days

· Up to 3 paid days a year for volunteering or charity work

Payroll Giving (CAF – Give As You Earn)

· Tax-free donations to UK charities, directly from your salary

Eyecare

· Reimbursement for a standard eye exam every two years

🤝 Recognition & Referral

Employee Referral Bonus

· £1,200 / €1,400 / $1,500

· 50% paid at 4 months, 50% at 7 months post-hire

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In terms of career opportunities and vacancies, we will only use:https://www.amplience.com/careers/
https://careers.amplience.com/

Amplience will never use third party messaging services such as Telegram, WhatsApp, Messenger, Snapchat, WeChat, etc. to communicate with you.If you are using any other website or messaging application, even if it looks like Amplience, then it will likely be fraudulent. In which case, please notify us at: infosec@amplience.com.

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About Amplience

Amplience is an API-first, headless CMS and DAM in one: a unified platform for commerce content that does everything you need it to. Organize, find and enrich all your assets from a central library. Optimize and automate your product media, images and videos.

Plan, schedule, produce and deliver customer experiences. Do it all from the same platform.

And do more of it. Better, and faster, than ever.

Our Hiring Process

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