Key Account Manager

Department: Sales

Employment Type: Full time

Location: London, UK

As a Key Account Manager, you will drive revenue growth by managing and expanding relationships with an allocated set of key clients. You will work closely with our marketing and partner teams to identify new business opportunities and develop strategies to meet or exceed your annual sales target. This high-impact role requires a results-driven individual with excellent communication and negotiation skills.

Key Responsibilities

Strategic Account Leadership

Develop and execute growth strategies across a defined set of accounts, ensuring revenue targets are met or exceeded.
Lead quarterly and annual business planning in partnership with Customer Success, identifying growth opportunities, risks, and areas for operational alignment.
Maintain a deep understanding of each customer’s business model, objectives, and digital transformation goals.

Revenue Growth & Retention

Own and deliver against an annual revenue target of £500K+, through upsell, cross-sell, and renewal strategies.
Drive commercial negotiations, contract extensions, and pricing discussions in line with Amplience’s profitability goals.
Forecast revenue accurately and manage a healthy, predictable pipeline.

Collaboration & Cross-Functional Partnership

Work closely with Customer Success Managers, Marketing, Partnerships, and Product teams to deliver cohesive customer experiences and enable success at scale.
Lead joint account planning efforts and co-develop success plans to ensure mutual business value and platform adoption.
Champion customer feedback internally to inform product roadmap and service enhancements.

Client Engagement & Executive Relationship Building

Cultivate strong, multi-threaded relationships across client organizations, from senior decision-makers to operational users.
Deliver compelling, consultative sales presentations and business reviews that align customer goals with Amplience solutions.
Represent Amplience at key industry events, client onsite meetings, and tradeshows — with up to 50% regional travel and up to 10% international.

Skills Knowledge and Expertise

Proven success in meeting or exceeding sales targets of £500K+, ideally in a SaaS or digital commerce environment.
3+ years of experience in enterprise account management, business development, or strategic sales.
Exceptional communication, negotiation, and executive presence.
Strong analytical, strategic planning, and forecasting skills.
Proficiency with CRM systems (e.g., Salesforce) and sales enablement tools.
Experience partnering with Customer Success and cross-functional teams to drive retention and growth.
Ability and willingness to travel up to 50% regionally and 10% internationally.

Benefits

💼 Core Financial Benefits

Pension Scheme

· Auto-enrolled after 3 months' service

· Salary sacrifice scheme to maximise tax efficiency

· 5% employee contribution, matched by 5% from Amplience

· Pension broker: Titan Group (offers financial advice)

· Pension provider: Aegon (moved from Aviva in 2024)

🧘‍♂️ Time Off & Leave

Annual Leave

25 days paid holiday as standard

Length of Service Entitlement

UK Team Entitlement
3+ years continuous service | 26 days annual leave entitlement
4+ years continuous service | 27 days annual leave entitlement
5+ years continuous service | 28 days annual leave entitlement
6+ years continuous service | 29 days annual leave entitlement
7+ years continuous service | 30 days annual leave entitlement

Enhanced Maternity Leave

· 12 weeks full pay

· 12 weeks at 50% pay

· 15 weeks at statutory maternity pay (SMP)

· 13 weeks unpaid

Enhanced Paternity Leave

· 2 weeks full pay

Sick Pay

· Up to one month’s full pay per calendar year (at company discretion, with medical certificate)

Study Leave

· 5 days for employees on accredited long-term courses (12+ months)

Birthday Leave

· One paid day off during your birthday month

Company-Wide Recharge Days

· One day off per quarter for the whole business – rest, recharge, and reset

🧑‍💻 Flexible Working

· All roles are laptop-enabled

· Working arrangements agreed with your line manager

· Freedom Fridays: Finish early on Fridays to support work-life balance (full-time employees only)

🎁 Additional Perks

Holiday Buy Scheme

· Purchase up to 5 extra days per year, repaid through salary deductions

Cycle to Work Scheme

· Save on bikes & accessories via tax-efficient payments (Blackhawk Network)

Tech Scheme

· Purchase tech items and spread the cost over 12 months via salary deduction (Blackhawk Network)

Season Ticket Loan

· Advance loans available for travel tickets, repaid via payroll

Charity/Volunteer Days

· Up to 3 paid days a year for volunteering or charity work

Payroll Giving (CAF – Give As You Earn)

· Tax-free donations to UK charities, directly from your salary

Eyecare

· Reimbursement for a standard eye exam every two years

🤝 Recognition & Referral

Employee Referral Bonus

· £1,000 / €1,139 / $1,337

· 50% paid at 4 months, 50% at 7 months post-hire

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In terms of career opportunities and vacancies, we will only use:https://www.amplience.com/careers/
https://careers.amplience.com/

Amplience will never use third party messaging services such as Telegram, WhatsApp, Messenger, Snapchat, WeChat, etc. to communicate with you.If you are using any other website or messaging application, even if it looks like Amplience, then it will likely be fraudulent. In which case, please notify us at: infosec@amplience.com.

Amplience UK Ltd. / Amplience, Inc. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Amplience fosters a business culture where ideas and decisions from all people help us grow, innovate, create and be relevant in a rapidly changing world.

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About Amplience

Amplience is an API-first, headless CMS and DAM in one: a unified platform for commerce content that does everything you need it to. Organize, find and enrich all your assets from a central library. Optimize and automate your product media, images and videos.

Plan, schedule, produce and deliver customer experiences. Do it all from the same platform.

And do more of it. Better, and faster, than ever.

Our Hiring Process

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